From time to time, we may update this Privacy Policy. When we do, we will publish the changes on this platform.
Information You Provide To Us And How We Use It
Personal information means information that is recorded electronically or otherwise and can be used to identify a person or reflect a person’s activity if used separately or in combination with other information. We collect this information in order to be able to process orders made from the sale of our products to you.
We collect personal information from you as detailed below:
(a) To access certain areas of our Platform, you will need to register with us. During the registration process you will be asked to submit basic personal information about yourself (including your name, gender and address, date of birth, e-mail address and telephone number). By entering your details in the fields requested and registering with us, you enable Yadanar Gems to provide you with the services you select;
(b) When you purchase products in showroom or by phone, we collect information such as your purchase details and relevant payment information (including bank account detail). In addition, we will also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), when you provide your details when you visit Yadanar Gems’ showroom or contact Yadanar Gems by telephone.
(c) If you choose to interact with Yadanar Gems via a social media platform or other third party service, we will collect the information you have provided to us through that platform.
(d) Sensitive personal information means information that, if leaked, illegally disclosed or abused, may harm personal and property safety, and easily cause damage to personal reputation or health or discrimination. We will collect the following sensitive personal information: such as your financial information (including transaction records), individual identification information, digital identification information, and other information (including contact list, personal telephone number, mobile number).
We will use the information we collect from you to:
(a) Manage and fulfil purchase orders, facilitate delivery, refund, and to provide after-sales services;
(b) Manage our accounts and records;
(c) Deal with your enquiries and requests;
(d) Send service related communications, including announcements and administrative messages such as order confirmation;
(e) Identify products and services we think you might be interested in based on your information, such as your purchase history and your previous interactions with us;
(f) Send marketing communications (including e-mails and social media audience matching) relating to us and other third party partners and that we think may be of interest to you where we have a legitimate basis to do so (please see the “Your choices” section below for further information about how you can control these updates);
(g) Conduct market research so that we can continuously improve the services we provide to our customers;
(h) Undertake credit checking, prevention of fraud and other prohibited or illegal activities as part of our efforts to keep our Platform and services secure; and
(i) Understand how our Platform is used so that we can continuously improve our Platform and services and other offerings.
(j) Conduct indirect and/or direct user profiling for the purposes of improving the services we provide to our customers and, where we obtain your consent, sending you marketing information on our products and services which may be of interest to you (please see the “Your choices” section below for further information about how you can control these updates).
Sharing Your Information
We do not share personal information about you with other people or non-affiliated companies except under the following circumstances:
(a) We will disclose your personal information to third party providers for the purposes of providing online and other payment services, handling credit checks and fraud prevention, and any other services required in order for us to use your information for the purposes specified in the section entitled Information you provide us and how we use it. We will use reasonable efforts (e.g., through contractual arrangements and regular reviews of security impact assessments) to ensure that the third parties have adequate data security measures in place to protect your personal information;
(b) We will disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party; and
(c) We will disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.
Protecting Your Information
We want you to feel confident about using our Platform, and we are committed to protect the personal information we collect. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.
Your Choices
You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. In some circumstances, you have the right to request the erasure of your personal information or a restriction of its use.
You have the right to object to us processing your personal information in some cases. In particular, you can ask us to stop sending you direct marketing communications at any time (however please note that we may continue to send you service-related (i.e. non-marketing) communications, such as e-mail updates on your order status). If you wish to exercise any of these rights, please write to us at the address listed below.
You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any Yadanar Gems marketing e-mails. Should you wish to unsubscribe from our Platforms, unless local legislation requires a different retention period, we will delete your information within a reasonable period (subject to any local law requirements) upon receipt of your request.
Contact Us
If you have any questions or comments about this Privacy Policy, or privacy matters generally, please contact us at the address provided below. You can also use this address if you wish to request access to the personal information, we hold about you or to unsubscribe from any further e-mail marketing communications.
If you have any questions about this Privacy Policy or the manner in which your information may be processed, please contact us at sales@yadanargems.com.sg.